Privacy Notice

Who we are

This website is operated by SHENZHEN ERAITOK TECHNOLOGY CO., LTD., trading under the ERAITOK brand. Our contact address is No. 7240 Longgang Avenue, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Information we collect

When you submit an enquiry, we collect the information you provide, including your contact name, company name, email address, selected product model, required quantity, and application or project details. The enquiry form may also process limited technical information needed to distinguish genuine submissions from automated misuse.

If you allow analytics, Google Analytics also collects information about use of the website, such as pages viewed, approximate location, device and browser information, referring sources, scrolling, outbound link clicks and file downloads.

How we use the information

We use this information to respond to your enquiry, provide product or quotation information, discuss project and OEM requirements, maintain relevant business records, and protect the website and enquiry service from misuse.

We use consent-based analytics to understand how visitors find and use the website, evaluate product and datasheet interest, measure successful enquiry submissions, and improve website content and navigation. We do not send enquiry names, email addresses, company names or message contents to Google Analytics.

Analytics and your choices

Google Analytics is not loaded unless you select “Allow analytics”. If you decline, ERAITOK does not send analytics data to Google from this website. You can review or change your choice at any time by selecting “Analytics preferences” in the website footer.

When analytics is allowed, the website uses Google Analytics measurement ID G-XYWVGPSY4P. The service may use cookies or similar identifiers to distinguish visits. Your choice is stored in your browser so that the website can remember it.

Service providers and overseas processing

We use website-hosting, security-verification and email-delivery service providers to operate this website, protect the enquiry form and deliver enquiries. Cloudflare provides website hosting and automated security verification. If you allow analytics, we also use Google Analytics, a service provided by Google. Information may therefore be transferred to and processed in China, the United States and other jurisdictions where these service providers operate. We do not sell personal information.

You can review Cloudflare’s privacy information at cloudflare.com/privacypolicy.

You can review Google’s privacy information at policies.google.com/privacy.

Retention and security

We retain enquiry information only for as long as reasonably necessary to respond, maintain appropriate business records, resolve disputes, and meet applicable legal obligations. We use reasonable technical and organisational safeguards, but no internet transmission or storage method can be guaranteed to be completely secure.

Analytics information is retained according to the settings configured for ERAITOK’s Google Analytics property and Google’s applicable service terms.

Your choices and contact

You may ask about the information we hold about you, request a correction, or request deletion where applicable. For privacy questions or requests, email zhou.shengjin@eraitok.com.